Title: TELEPHONE COMMUNICATION part 1: Before Collaborate session
Course: YTO englanti 3 osp, valinnainen 2019-2020 > Section: Part 1 Communication in work life situations / Viestiminen työelämän tilanteissa

Sure, you know how to talk on the phone with your friends, but do you know how to use the phone in more formal working life situations? How should you deal with phone conversations with international colleagues and customers in a professional manner? Let's look at some advice and phrases first, then you can act out or record a phone conversation with a student partner.

DO THESE TASKS AT HOME BEFORE THE COLLABORATE SESSION:

1. Watch the video (length: 5:10)for advice on polite telephone manners and phrases.

Talking on the phone – 15 – English at Work has the top tips for you

2. Study more useful phrases at Useful telephone vocabulary and phrases in English and at Quizlet: English-Finnish telephone phrases

3. Study 5 Steps to Leaving the Perfect Voicemail in English , then record your own voice mail message. Your main message is that you need to cancel(perua) a service or appointment(tapaaminen). Remember to detail what you are cancelling, when, where, and what is your own name and phone number. Suggest a different time and ask the recipient(vastaanottaja) of the message to call you back. Submit the recording.