Title: EMAILS AT WORK
Course: YTO englanti 3 osp, valinnainen 2019-2020 > Section: Part 1 Communication in work life situations / Viestiminen työelämän tilanteissa

It is easy to give a bad impression and possibly lose your employer a lot of money by writing careless, impolite emails. As with the phone, business emails have to be more formally polite than quick messages to friends.

1. Have a look at the following resources. Depending on how familiar - or not - you are with business emails (=more formal, working life emails), you decide yourself how much time you need to invest in studying them.

GENERAL ADVICE ON MORE FORMAL EMAILS:

http://learnenglishteens.britishcouncil.org/skills/writing/upper-intermediate-b2-writing/more-formal-email

THE 100 MOST USEFUL EMAILING PHRASES:

https://www.usingenglish.com/articles/100-most-useful-emailing-phrases.html

A video (length: 4:04) on WHAT TO DO and WHAT NOT TO DO when writing emails:

https://www.youtube.com/watch?v=aO3Det4ir8U

2. Now it is your turn to practise by writing a polite email. Choose ONE of the tasks and write the email according to the instructions.

a) EMAIL ENQUIRY: ON-THE-JOB TRAINING

You are a student looking for an on-the-job training placement in Britain. Read the advertisement below and then write an email to Jim Williams asking for more information. Submit(palauta) as online text.

TRAINEE POSITIONS as CAMP COUNSELORS and SUPPORT STAFF

We are looking for summer staff and/or trainees to work as camp counselors, instructors and support staff at our summer camp for children and families in July-August. Instructors are needed in swimming, sports, drama, arts&crafts, photography and cooking. Support staff is needed in housekeeping (cooking, cleaning) and maintenance (gardening, repair jobs, etc.) Counselors will take care of the children as well as guide camp participants in activities.

 We are located in lush green countryside in the Lake District. Accommodation will be provided.

Contact Jim Williams by email (jw@campsummerhaven.org.uk) for further details.

a camp counselor=leiriohjaaja

an instructor=opettaja, ohjaaja

arts&crafts=askartelu ja käsityöt

maintenance=huolto, ylläpito

lush=rehevä, vehmas

accommodation=majoitus

provide=tarjota

OR

b) EMAIL COMPLAINT

Write an email complaint. You can make up the details.=Kirjoita reklamaatiosähköposti. Voit keksiä yksityiskohdat. Submit(palauta) as online text.

For instance, you can complain about an order that was delivered(toimitettiin) late and didn’t have all the items(tuotteet) you had ordered.

If you prefer, you can write and complain about poor customer service – for example, you visited a restaurant where the waiter forgot your order, then after you complained they brought you the wrong dish; you complained to the waiter but he/she didn’t do anything about it.

For more information and worksheet to practice writing complaints, you can visit https://learnenglish.britishcouncil.org/skills/writing/upper-intermediate-b2/a-letter-of-complaint

!!! Remember:

- Remember a polite opening greeting. (Dear...)
- First paragraph(tekstikappale): Introduce yourself. What do you do? Why are you writing?
- Second paragraph: What are you studying? What skills do you have?
- Third paragraph: Ask questions about camp activities, the trainees’ duties(tehtävät), accommodation, meals, duration of the training period, what kind of language skills are required, etc.
- Remember a polite closing line and greeting.