Title: Homework: Service Design
Course: Study PrepProg English for Engineering > Section: Additional topic

Think about a situation where you as a user or customer have encountered poor service or problems. The situation has not gone as expected.

Explain in writing:

- What was the situation and the problem?
- What in your opinion caused the problem?
- How could the service be improved?

Add your post here by (date) and be prepared to present it in the next online meeting on (date).