Title: Service Design
Course: Study PrepProg English for Engineering > Section: Additional topic

Listen to the Service Design presentation (not available, based on the teacher's knowledge and personal experience) and answer the following questions:

Questions about the slideshow:

- What is meant by service design?
- What are the main phases of the service design process?
- What does the term benchmarking mean?

Listen to the Service Design presentation and answer the following questions:

Questions about the slideshow:

- What is meant by service design?
- What are the main phases of the service design process?
- What does the term benchmarking mean?