Title: 1.7. On the phone
Course: VIERKO English, Compulsory > Section: 1. Communication and interaction

1) Read the tips below  for making a phone call.

2) Write what you would say in the following situations.

3) Submit your answers in the online text box.

a. You introduce yourself when calling a prospective customer.

b. You didn't hear what the caller just said.

c. The signal strength is not good and you can’t hear the caller well.

d. You need to check something and you hope the caller will not hang up the call.

e. The caller has got a name which is not very common. You should write it down correctly.

f. Your workmate is not in and the caller leaves them a message. You promise to do it.

g. You finish the call with your loyal customer Mr Jackson.

Accessible pictures Telephoning phrases info corner.pdf