Title: 1.12. Tips for writing an email
Course: VIERKO English, Compulsory > Section: 1. Communication and interaction

1) Read text in the attachment below on  how to write a business email.

2) Then answer the questions based on the text.

3) Submit your answers in the online text box below

a. What is an appropriate greeting when you write an email to

- a friend called Sam

- your customer called Jim Joplin

- to a business named Tyre service Ltd ?

b. You write a reply to an email. What is a good way to start it to make a good impression?

c. A customer is interested in the services of your business. How should you mention it?

d. How do you finish the email when writing to a customer you know well?

e.  Explain the concept of KISS with one sentence.